FAQ

• Video:

  • Supporters based internationally can watch a live stream of this match through purchase of either a Video Season Pass or a Match Pass. Passes can be found here.

  Audio:

  • Audio commentary is available for supporters everywhere, and can be accessed as part of your Tigers+ Video on Demand subscription. Sign up to Tigers+ Video on Demand here. Alternatively, Audio Season Passes can be purchased for £45.

Owing to changes made as part of the new broadcasting rights cycle, supporters in the UK, Republic of Ireland and Channel Isles can no longer watch live matches through Club channels such as Tigers Plus.

Supporters based outside of these territories will be able to video stream Hull City matches this season, providing those matches are not being broadcasted in their region elsewhere. Video streaming packages are available as seasonal and one-off match passes.

Supporters based in an “unsold market” (see below for details) can watch every Hull City league match this season.

Supporters based in a “key territory” (see below for details) can watch non-televised matches and midweek matches that are selected for TV broadcast.

Supporters based in domestic regions can watch a number of Hull City’s matches as part of a Sky Sports package, which now includes a new dedicated channel (Sky Sports+).

A new broadcast agreement in the USA means all matches will be made available on TV, however, supporters based in the USA will be able to access certain matches through Tigers+ depending on the nature of each match’s TV selection.

The following regions are classified as “unsold markets” and therefore can stream every one of Hull City’s league matches this season through Tigers Plus:

American Samoa, Andorra, Belarus, Belgium, Brunei, Cambodia, Cape Verde, Christmas Island, Cocos Islands, Cook Islands, Cyprus, East Timor, Estonia, Faroe Islands, Fiji, Gambia, Germany, Gibraltar, Guam, Italy, Kiribati Islands, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Malta, Marshall Islands, Micronesia, Mongolia, Myanmar, Nauru, New Caledonia, Niue, Norfolk Island, North Korea, North Mariana Islands, Palau, Papa New Guinea, Pitcairn Islands, Poland, Republic of South Sudan, Samoa, Socotra, Soloman Islands, South Tyrol, Spain, Switzerland, Tahiti, Taiwan, Tokelau, Tonga, Tuvalu, Vanuata, Vietnam, Wallis & Futuna, Western Samoa.

The following regions are classified as “key territories” and therefore can stream midweek matches that are selected for TV broadcast, in addition to all non-televised league matches:

Algeria, Egypt, Libya, Mauritania, Morocco, Sudan, South Sudan, Tunisia, Bahrain, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates, Yemen, Chad, Djibouti, Somalia, Palestine, Denmark, Norway, Sweden, Finland, France, the French Territories (excluding the Non-Exclusive French Territories), Poland, Iceland and the Netherlands.

Live audio commentary is available for streaming everywhere.

Supporters with a Tigers plus Video on Demand subscription can benefit from live audio commentary as part of their monthly package.

A seasonal audio commentary subscription is available for £45.

Live audio commentary will be available for Cup fixtures, but due to current broadcasting regulations, there will be no video streaming for these matches.

During the game, please report your technical issues to Support directly (info@wearehullcity.co.uk), who will investigate on your behalf. If there are no issues found with the broadcast itself, you will need to complete troubleshooting steps, which may involve confirming details about your device, software and internet connection.

Your device needs to comply with the following minimum system requirements:

• Operating Systems: Windows 8.1 or later, Mac 9+
• Browsers: latest versions of Microsoft Edge, Mozilla Firefox, Google Chrome and Safari (Internet Explorer and Opera are not supported for Live Video)
• Mobiles & Tablets Operating Systems: Android 6+, iOS 9+ *some OS may still not be supported by manufacturer.

You will require a WiFi or broadband internet connection with a minimum download speed of 1.2mbps with latency not exceeding 100ms for SD, and 4mbps with latency not exceeding 50ms for HD.

If you've forgotten your username and/or password, please click on the relevant links on the login screen.

If you are waiting extended periods of time for a password reset or verification email, please whitelist the email address streamsupport@wearehullcity.co.uk and search for "Your Hull City HUB verification code" in your spam.

If you have paid for an annual pass (audio or live streaming), this will not show as a subscription. 

To access live games, please ensure that you are correctly logged in and visit this page: www.wearehullcity.co.uk/live

Here, you will be able to listen/watch the upcoming fixture.