Skip to main content Skip to site footer

Ticketing FAQ

We understand you may have some questions following the introduction of our new ticket pricing structure.

We’ve tried to cover as many areas as possible in the sections below. However, if you find your question is not answered here, please give us a call on 01482 505600 and we will be happy to assist you.

What is a Membership and what are the benefits of becoming a Member?
A Membership gives you a guaranteed seat at every Hull City home league fixture and is the most cost-effective way of watching the Tigers in action.

Adult and Concession Memberships are available, with Members paying a monthly fee via Direct Debit.

Apart from guaranteeing your seat at a great price (effectively working out at just £15.65 per game for adults), there are many other benefits to being a Member including priority access to away and cup match tickets, discount on Tiger Travel, discount in the club shop, access to exclusive Members events and free entry to the Tigers’ U23s home Professional Development League fixtures.

 

How can I become a Member?
You can sign-up to become a Member online by clicking here, or alternatively call 01482 505600 and we will be happy to run through seating options with you.

Please note that Memberships are for a minimum 12-month period, with a two-month notice period for cancellations thereafter.

 

I am a current Member and would like to move to a different seat as a result of there now being one flat price all around the stadium. Is this possible?
Yes. Current Members can move seats with no administration fee until 5pm on Monday 16th December. Please call 01482 358418 to discuss available options. Once you have decided where you would like to sit, we will cancel your current Membership and set up a new one so please have your Direct Debit details handy when you call.

Current Members changing their seat will be sent a new Membership Card.

 

I am a current Member and would like to move seats along with friends/family. Can I do this on their behalf?
This is only possible if those friends/family are included on your Direct Debit mandate (i.e. their monthly payment comes from your account).

 

Can I pay for my Membership in one annual installment?
This is not possible at the current time, but it is something the Club is looking to introduce in the future.

 

How Do I Redeem TeamCard Points?

TeamCard points can be redeemed online at Tiger Leisure when checking out, or by presenting your Membership Card when paying in-store.

When shopping in-store, just hand your Membership Card to the cashier at the till when paying for your items. They will swipe your card and you can choose to use your points as either part of full payment. You will also earn a further 10% of the transaction value* (exclusions apply) which will automatically be added to your card as points. These points can either be saved or redeemed against a future purchase. Only one Membership Card can be used at a time.

To use your points online, log-in to your Tiger Leisure account if you already have one, or create a new one if you don’t. When you have finished shopping, proceed to basket. Enter your 14-digit code (printed above the barcode on the back of your Membership Card) in the box marked ‘Season Card’ and click ‘Apply’. The number of points you currently have will then be displayed. You will then be asked if you want to redeem your points – select yes or no – and also whether you would like to redeem your points in full or in part. If you are paying in part, specify the amount in the box provided and click ‘Apply’. You will then see your points earned, points redeemed and your balance.

Please note that points cannot be added or redeemed retrospectively after you have completed your purchase. Membership Cards must be used at time of purchase.

What Are 12-Match & 6-Match Savers?

Our 12-Match and 6-Match Savers are the perfect option for supporters who attend multiple home matches throughout the season but are unable to commit to a full membership.

As the name suggests, Savers offer a huge saving when compared to buying tickets match-by-match. Adults can save £72 (£6 per game) when purchasing a 12-Match Saver, while Concession Savers are also available to offer great savings.

For a one-off payment, you can select the 12 or six matches you wish to attend as and when tickets for those fixtures are placed on sale.

- A one-off payment of £252 (12-Match) or £144 (6-Match) for Adults (£21 or £24 per game)
- Concession Savers available from £54 (£4.50 per game)
- Offers savings of up to £72 when compared to paying match-by-match

It’s easy to buy a Saver online. Visit our ticketing website, choose the Saver you would like to buy, and then select the price band and quantity you wish to purchase and add to your basket. If you are purchasing more than one Saver, please make sure you add the name(s) of those you are purchasing for from your ‘friends & family’ links and proceed to checkout to purchase.

Alternatively, call 01482 505600 to buy over the phone using a credit or debit card, or buy in person from Tiger Leisure at the MKM Stadium with card and cash payments accepted.

Disabled supporters should call 01482 505600 to purchase their Saver.

12-Match Saver Prices

All Stands 12 Matches At General Sale Price 12-Match Saver Price Saver Price Per Game Saving Per Game
Adults £324 £252 £21 £6
Seniors 65+ £252 £180 £15 £6
Young Adults (16-22 Years) £180 £126 £10.50 £4.50
Juniors (11-15 Years) £126 £90 £7.50 £3
Juniors (2-10 Years) £90 £54 £4.50 £3

 

6-Match Savers

All Stands 6 Matches At General Sale Price 6-Match Saver Price Saver Price Per Game Saving Per Game
Adults £162 £144 £24 £3
Seniors 65+ £126 £108 £18 £3
Young Adults (16-22 Years) £90 £72 £12 £3
Juniors (11-15 Years) £63 £54 £9 £1.50
Juniors (2-10 Years) £45 £36 £6 £1.50

 

How to add Fixtures to your Saver

Once the fixture you would like to attend has gone on sale, you can add it to your account online by following the steps below:

Log-in to your ticketing account, ensuring you use the same Customer Number as was used to purchase your Saver.

Select the game you wish to attend, and then the stand, seat(s) you want to book.

Your ticket will then show in your basket with no charge. Any additional seats selected will be charged at match price. Click 'Checkout' to complete the process.

To purchase a 12 or 6-Match Saver click here.

 

What happens if I select a fixture and then can no longer attend?
Simply give us a call on 01482 505600 and we will take the fixture off your card, meaning you can select an alternative fixture further down the line.

 

Are cup fixtures available within a 12-Match & 6-Match Saver?
Yes. Should we be drawn at home in cup competitions, these fixtures can be included in your 12-Match or 6-Match Saver.

 

Is it possible to buy a 12-Match & 6-Match Saver with friends & family?
Although you can only buy one Saver per person at a time, you can link up with friends and family through your online ticketing account.

 

Can I buy a 12-Match Or 6-Match Saver on the day of a game?
This is possible, but it must be done at least two hours before kick-off. Please refer to the steps above for how to purchase.

 

Can I buy a Saver as a gift?
Yes. Call 01482 505600 to buy a Saver as a gift and let us know the details of the person you are buying for as well as where you would like the Match Card sending to.

 

Can I upgrade a concession Saver to an adult Saver for a fixture?
No. 12-Match and 6-Match Savers can only be used by the age category they were originally purchased for.

 

What happens when my 12-Match Saver or 6-Match Saver has been fully used?
Once you have attended 12 fixtures using your 12-Match Saver, you can continue to use your Match Card by adding fixtures on a game-by-game basis which still offers a good saving when compared to general sales.

Once you have attended six fixtures using your 6-Match Saver, you can either purchase a further 6-Match Saver or continue to use your Match Card on a game-by-game basis.

 

Can I carry my Saver over into subsequent seasons?
No. Savers are only valid during the football season in which they were bought.

 

Do I get a refund if I don’t attend the full amount of fixtures?
No. Refunds are not available.

Are tickets still available to buy on the day of a game?
Yes. Click here to find out how you can buy tickets on the day of a home game.

 

Do you offer concessions for disabled supporters?
Disabled supporters pay the age-related price and receive a free ticket for a carer or personal assistant.

 

Can I purchase a Membership or Saver for seats in West Stand Block W5?
No. This section of the West Stand is now a corporate area.

 

Is there a family stand at the MKM Stadium?
The South Stand will continue to be the area in which the majority of family-orientated matchday activities take place.