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Club News

Membership Update

29 September 2020

Following on from last week’s Government announcement that the proposed return of supporters to live sporting events in October has been postponed, we are now in a position to communicate the next steps regarding Memberships.

Firstly, though, we would like to thank Members for their continued support during recent uncertain times and we understand your frustration at the prolonged inability to attend matches at the KCOM Stadium. We also thank all those Members that took the time to respond to our recent survey regarding family, social and support bubbles – all of those details will be stored until such a time that they are needed.

Moving forward, monthly Membership payments, which provide the Club with a vital revenue stream in the current climate, will continue to be taken and, as such, we have looked at the ways in which we can provide best value whilst games continue to be played behind closed doors and this will result in the following:
- The live streaming of all home Sky Bet League One fixtures will continue to be made available to Members

- Members will also now be issued with TeamCard points equivalent to their monthly Membership cost (eg, an adult Member paying £30 per month will be issued with £30-worth of TeamCard points, a senior paying £19.50 per month will be issued with £19.50-worth of TeamCard points etc)

- Points can be accumulated to redeem against a range of exclusive items and experiences (including signed shirts, balls, Members-only merchandise, hospitality vouchers and events hosted by Tigers Events) which will be made available through and in store

- Alternatively, TeamCard points can also be redeemed online or in store against regular Tiger Leisure merchandise, or against future home league or cup match tickets when supporters are allowed to return. Points redeemed in Tiger Leisure will earn Members an additional 10%-worth of TeamCard points

Points will be issued within ten working days of the start of each month to the Member paying the monthly Direct Debit, with points for August and September being issued in October, October’s points being issued in November and future points being issued a month in arrears. As an example, an Adult paying for one Membership will get £60-worth of points in October.

Members will continue to be in a position of priority for any potential pilot fixtures that may take place at the KCOM Stadium, as well as for when crowds are allowed to return to matches, although please note that a ballot may be required depending on capacity restrictions.

We understand that not all Members will wish to take up the offer of TeamCard points and, with that in mind, we will be waiving the Membership cancellation fee (usually the equivalent of two-months’ payments) for any Members who cancel between Thursday 1st and Friday 9th October. Notice to cancel must be received in writing at or by post addressed to: Memberships, Hull City, KCOM Stadium, West Park, Hull, HU3 6HU. Please note that anyone cancelling their Direct Debit payment without giving notice will incur an admin fee.

Any Member that cancels during the above period will receive a voucher to be used against future match tickets, or a gift voucher that can be used in Tiger Leisure, in lieu of TeamCard points.

TeamCard points cannot be traded for a cash equivalent
Streaming codes can only be issued to Members who are aged 16+

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