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First Time Visitors

T: 01482 505600

E: ticket.office@wearehullcity.co.uk

W: wearehullcity.talent-sport.co.uk

 

Opening Times:

Monday to Friday: phone lines open 9:30am to 4:00pm, tickets can be purchased over the counter from Tiger Leisure

Saturday Home Games: phone lines open 9:30am to 1:30pm, counter open 10:00am until kick-off

Midweek Home Games: phone lines open 9:30am to 6:00pm, counter open 4:00pm until kick-off

T: 01482 509600

W: tigerleisure.com

 

Opening Times:

Monday to Saturday: 9am to 5pm

Saturday Home Games: 9am until kick-off and for 30 minutes after full-time

Midweek Home Games: 9am until kick-off and for 30 minutes after full-time

We always have plenty going on around the MKM Stadium to keep those arriving early entertained ahead of kick-off!

 

Roary and Amber

Club mascots Roary and Amber will roam around the stadium to interact with our younger supporters and join in with our matchday activities.

 

Hull City Sesh

A popular local band will take to the Hull City Sesh stage on the East Stand concourse to play a live set from approximately 1:55pm to 2:35pm (Saturdays only).

 

FIFA

Put your FIFA skills to the test courtesy of GAME Hull on the South East concourse.

 

Face Painters

Give yourself a Hull City makeover from one of our face painters outside West Stand reception (will set up on the concourses in inclement weather).

 

Balloon Artists

Visit one of our balloon artists outside West Stand reception and they will create you a balloon animal or another balloon sculpture (will set up on the concourses in inclement weather).

 

Flag Bearers

Youngsters from a local grassroots club or school will wave their Hull City flags pitchside as they welcome the two teams onto the pitch.

 

Half-time Relay

Cheer on youngsters from a local grassroots club or school as they take part in our half-time relay challenge (weather permitting).

 

Extra Activities (not every matchday)

Other matchday activities around the ground can include Inflatable darts, speed cage, fast feet, foot snooker and table football.

The Dugout Bar is located in the South Stand and available exclusively to Members. Fans must show their Membership Card at the door to gain entry.

 

Opening Times:

3pm Kick-Off: 12:30pm until 2:45pm, post-match until 6pm

7:45pm Kick-Off: 6pm until 7:30pm, post-match until 10:30pm

Supporter & Disability Liaison Officer

Ann Holland, Hull City’s designated Supporter & Disability Liaison Officer, is on site at every home game to assist fans with any queries. You can contact her directly by emailing ann.holland@wearehullcity.co.uk or calling 01482 358303, while stewards will also be on hand to help.

 

Text Messaging Service

Supporters can report incidents of discriminatory and anti-social behaviour on matchdays by using our free text messaging service. Please text the word HULL followed by details of the issue and where it occurred to 60066. All texts will be treated in the strictest confidence.

 

Lost Property

To report a lost item, please email reception@wearehullcity.co.uk with details of the item and where you were sitting. If you become aware you have lost something during your visit, please contact your nearest steward who will verify whether something of that description has been handed in.

Opening Time

Turnstiles typically open an hour and a half before kick-off. Supporters are advised to arrive early to avoid large crowds and prevent queues from building up at the turnstiles.

 

Using Your Ticket

To enter the ground, you will need to use the turnstile indicated on your ticket. Place the ticket under the reader and make sure the bar code is under the scanner. Wait for the light to turn GREEN and proceed into the stadium. If the light goes RED, please notify a steward for assistance. 

 

Late Arrivals

Supporters who arrive late for kick-off can still gain entry, with one turnstile in each stand remaining open for half an hour after the match has started. Turnstiles 12 (East Stand), 14 (South), 39 (West) and 50 (North – Away Supporters) are the designated late turnstiles. Those who arrive 30 minutes after kick-off should alert a steward on one of the access gates in the corners of the stadium.

Away supporters are housed in the North Stand behind one goal.

The MKM Stadium is an all-seater venue and supporters are asked to remain seated at all times and keep gangways clear in case of emergency.

Away fans should enter the ground via turnstiles 22-24.

 

Away Banners

Away fans are welcome to bring banners into the ground, providing they are fire certificated, displayed appropriately and do not exceed 1m x 2m.

The club reserves the right to refuse banners that cannot be displayed appropriately and turn banners away on the grounds of offensive content or supporter safety.

 

Away Matchday Ticket Sales

Away tickets that remain unsold will be available to purchase on the day of the game from the Pitchside Bar in the North Stand (cash only).

The Pitchside Bar will open two hours before kick-off and close when the match has started.

Please check with your club before travelling as no tickets will be available if the away allocation has already sold out.

A wide range of hot food, drinks, snacks and confectionery are available from the concourse kiosks.

From pies and hot dogs to burgers and chips covered in Hull’s favourite American Chip Spice, there is plenty to choose from – with more products coming soon.

 

Offers:

Any hot/soft drink + any two single hot food items + any snacks = £6.70 or double up for £12.00

Any hot drink + any chocolate bar = £3.50

Pint of Carling + any pie = £6.00

 

Hot Food: Steak & Ale Pie, Chicken Balti Pie, Sweet Potato Pie, Coconut & Spinach Pie (Vegan), Chip Spice Chips, BBQ Pulled Pork Loaded Fries, Triple Cheese Cheesy Chips, Quarter Pound Cheeseburger, Quarter Pound Beef Burger, Hot Dog, Potato Wedges.

Confectionery: Kit Kat Chunky Duo, Yorkie Duo, Lion Bar Duo, Fruit Pastilles, Munchies, Randoms, Smartie Buttons.

 

Alcoholic Drinks*: Carling, Guinness, Worthington’s, Kingstone Press Wild Berry Cider, Kingstone Press Apple Cider, Red & White Wine.

Hot Drinks: Yorkshire Tea, Cadbury’s Hot Chocolate, Douwe Egberts Coffee, Bovril.

Cold Drinks: Coca-Cola, Coke Zero, Dr Pepper, Fanta Orange Zero, Sprite,Harrogate Spring Water, Oasis Summer Fruits Zero.

 

*The club reserves the right not to provide alcoholic beverages in certain circumstances.

 

Dietary Requirements

Supporters with specific dietary requirements, including vegan and gluten free, should email ann.holland@wearehullcity.co.ukin advance of matchday to identify a suitable product and confirm arrangements for collection on the day.

 

Cashless Concourses

The matchday concourses at the MKM Stadium are cashless, with only card transactions accepted as a form of payment. The move was implemented at the start of the 2021/22 season to help reduce queues, increase speed of service, improve hygiene and avoid cross contamination.

 

TeamCard Points

Members are able to use their TeamCard points to purchase food and drink from the concourse outlets.

 

Fresh Fruit

Free fresh fruit is available to home supporters from stations in the South, South East, South West and West Stand concourses.

 

Prohibited Items

Certain items are prohibited from being brought into the MKM Stadium. Full list

Supporters can bring in a sealed 500ml bottle of water and single confectionery and snack items, such as chocolate, sweets and crisps.

No Smoking Policy

Hull City operates a strict no smoking policy, with the use of cigarettes and e-cigarettes not permitted in any area within the MKM Stadium. Supporters may leave the ground five minutes before half-time to smoke outside but must re-enter within five minutes of the second half starting.

 

Prohibited Items

Certain items are prohibited from being brought into the MKM Stadium. Full list

It is important that supporters do not bring these items with them as there are no storage facilities available within the stadium. The SMC cannot accept liability for any item left at the turnstiles.

Our official matchday programme, the Tiger, can be purchased around the ground and online.

The 64-page publication is priced at £3 and features player interviews, Head Coach’s notes, opposition information, academy updates and more.

For programme enquiries, please email joseph.brown@wearehullcity.co.uk

Supporters are encouraged to continue sanitising their hands and wear face coverings when entering the concourses, stood on the concourses and in our Tiger Leisure store. Face coverings do not need to be worn in the seating bowl and may be removed to consume food and drink.

Supporters are advised to arrive early to avoid large crowds and prevent queues from building up at the turnstiles.

At the end of the match, anyone who wishes to remain seated to allow the crowd to disperse may do so.

If you have any concerns about attending matches with regards to social distancing and Covid-19 measures, please call 01482 505600 and we will do our best to accommodate your needs.

Ibis Hull City Centre (1.5 miles from the MKM Stadium)

DoubleTree by Hilton Hull (1.7 miles)

Holiday Inn Express Hull City Centre (2 miles)

Holiday Inn Hull Marina (2.5 miles)

Village Hull Hotel & Leisure Club (3.1 miles)

Mercure Hull Grange Park Hotel (4.4 miles)

Hallmark Hotel North Ferriby (4.8 miles)

Humber Bridge

Officially opened by Her Majesty the Queen in July 1981, the Grade I listed Humber Bridge took eight years to construct and was the world’s longest single-span suspension bridge for 16 years.

 

The Deep

Shaped liked the bow of a ship, the award-winning aquarium overlooks the Humber estuary and is home to over 5,000 animals, including sharks, rays, green sawfish, turtles, penguins and tropical fish.

 

Seven Seas Fish Trail

The renowned Fish Trail encourages visitors to explore Hull in a unique way by searching for 41 life-sized fish sculpted into the pavement across various locations in the city centre.

 

Museums Quarter

Situated along the cobbled High Street in Hull’s historic Old Town, the Museums Quarter consists of three, free-to-enter museums:

  • Streetlife Museum of Transport – an eclectic collection of vintage cars, preserved public transport vehicles and horse-drawn carriages, showcasing 200 years of transport history.
  • Wilberforce House – the charming 17thcentury home is the birthplace of one of Hull’s most famous sons and slavery abolitionist William Wilberforce.
  • Hull and East Riding Museum– bringing 235 million years of history to life, visitors can walk through an Iron Age village, enter a Roman bath house and see a model woolly mammoth.

 

Maritime Museum – Temporarily closed for renovations

Located in the Grade II listed Dock Offices building in Queen Victoria Square, the museum explores the city’s maritime heritage from the Bronze Age to present day through models, paintings and artefacts.